IT Service Desk Technician

EnviroTrac Ltd. is a full service environmental and engineering consulting firm with 17 offices located throughout the east coast and mid-west regions. We are seeking an entry-level IT Service Desk Technician for our corporate office located in Yaphank, NY. EnviroTrac Ltd. is a leader in providing responsive site investigation and remediation services of high quality to a diverse client base, including some of the world’s largest corporations. We strive to foster a fun and exciting work environment, and challenge all our employees to bring out their maximum potential.

IT Service Desk Technician: Candidates must have an A.S. or B.S. in computer science, or related IT discipline with 0-4 years of experience. Responsibilities include, but are not limited to:

• Understanding of concepts related to networks, servers, PCs, mobile devices, etc.
• Troubleshoot end-user issues: Handle Tier I level tickets and service requests relating to server/network-related issues. Provide root-cause analysis.
• Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory.
• Meet and exceed SLA standards: Close tickets in a timely manner while upholding customer service standards.
• The ideal candidate for this job is able to assist with user account management by handling onboarding, change, and departure processes.
• Strong communication skills, both verbally and in writing
• 1+ years of experience supporting desktop/server operating systems.
• Ability to multitask effectively.
• Can work independently with minimal supervision.
• Critical thinking, problem-solving
• Foundational knowledge in ADUC – Active Directory Users & Computers a plus.
• This position is best filled with someone with superior customer service skills and technical aptitude.
• Adept at analyzing complex business problems, proposing effective solutions and understanding and applying business vision and direction

If you’re looking for job openings and have technical skills to handle end-user operating systems and other service-related problems with a penchant for learning, you might be a good fit for this position. The appropriate candidates will possess a valid driver’s license and a safe driving record. Must be flexible, willing to work overtime, and occasional overnight travel. Company vehicles are provided for job travel. OSHA 40-hour Health & Safety training at Hazardous Waste sites as well as appropriate 8-hour refreshers a plus.

Skills we are looking for in motivated employees include:

• Strong communication skills, both written and verbal.
• Strong attention to detail in high-pressure situations.
• General understanding of desktop, server, network, and mobile technologies.
• Ability to work in a team and communicate effectively.
• Excellent customer service and communications skills.
• Excellent troubleshooting and problem-solving skills.
• Ability to multi-task and adapt to changes quickly.

Qualifications needed to perform this role:

• CompTIA A+ and/or Microsoft certification is desirable.
• Capable of lifting up to 20 lbs.
• Valid driver’s license for travel between remote locations.

EnviroTrac does not discriminate in employment on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, marital status, disability and genetic information, or age.

EnviroTrac Ltd. offers a competitive salary, great growth potential, medical, dental and vision insurance plans, H.S.A. and F.S.A. options for medical and dependent care, 401k plan, Life Insurance, Employee Assistance Program, AFLAC Plans, paid time off, paid holidays and tuition reimbursement.

All appropriate candidates should submit their resume with cover letter and salary requirements.

EnviroTrac Ltd.
Attn: Human Resources
Fax: (508) 546-0416
Email: careers@envirotrac.com